5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of ongoing quality control processes.
Safety guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by looking at the walls. However, when you hire a security guard business, how often can you see if the guard organization is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your defenses. In the majority of instances they probably are, but it is important to employ a system of verification and quality control to ensure that issues connected with the lack of performing these tasks don’t start to occur.
In this article we’ll discuss five (5) easy actions to enhancing your security guard service and attaining what you imagine as your ideal retail security London.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a good deal about what to expect from this guard and it provides you an opportunity to ask a different guard if you think that it is essential.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned land isn’t as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your website specific training looks like:
• Does it occur at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security firm double bank? (Double banking is the procedure for experiencing a seasoned guard working in the same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the answer to each of the questions and be sure that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is among the main factors of very good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards are not being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a part of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
In case your guards are required to produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These tracking systems allow the security guard business to monitor the log and time the activity of these guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the security guard company provides a method of earning sure that each guard is secure and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is happening with your security as you are not there. Through these inspections, be sure that you ask your security guards questions about their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be sure that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop issues with your current security guard business.